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why does my zune continue to freeze?

I continue to get Error code C00D1197 (80070002) and havn´t been able to download anything for some time now. The problem is happening when downloading from the market place to my computer, after the download sequance it errors out any ideas?

Every icon that I press ANY icon a screen pops up saying, "To continue, sync with the Zune software on your PC" what am I suppose to do?

My daughter dropped her 80GB zune during playback. It was in a crystal case. The case received no damage and playback did continue, but when trying to access a different song she received the message "file not found" (or something similar). Eventually her wallpaper went away, and now we only receive screen 5 contact support. I have tried the restart, and restore procedures. Restart just brings me back to screen 5 - Restore says "please wait" but I never see "clearing contents" or "connect to your PC" it just restarts to screen 5. Is this just a dead hard drive, or could there be firmware issues as well Thanks in advance for any help offered.?

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